Dear ARGP Community,
Your well-being is at the heart of everything we do at Albert Road General Practice. We recently embarked on a journey to gain deeper insights into your experiences through a comprehensive patient survey. Today, we’re thrilled to share not just the results but also how your invaluable feedback is shaping positive change within our practice.
Embracing Strengths: Your positive feedback has illuminated areas where we shine. We’re thrilled to celebrate the high scores in telephone access, after-hours service, and making appointments. Your satisfaction in these aspects reinforces our commitment to delivering accessible and convenient healthcare.
Proud Achievements: Our joy knows no bounds as we acknowledge the commendable scores for treatment by staff, staff confidentiality, and the communication skills of our team. These achievements affirm our dedication to maintaining high standards of care and trust in our patient relationships.
A Transparent Path to Improvement: Your feedback has not only highlighted our successes but also revealed areas where we can enhance your experience. We’re excited to embark on a journey of improvement, addressing concerns related to warmth of greeting, reassurance, and information about fees.
Concrete Steps for Progress:
- Warmth of Greeting: Additional training sessions are underway for our front-desk staff, fostering effective communication and a welcoming atmosphere.
- Enhanced Reassurance: Healthcare professionals are undergoing further communication skills training, focusing on empathy and addressing patient concerns.
- Transparent Fee Communication: We are committed to transparent communication about fees, with a thorough review of information materials and a streamlined process to address patient queries.
Your Voices Matter: The candid comments and suggestions shared in the survey’s free-text component have been an invaluable source of inspiration. Your experiences guide us, and we’re here to listen and learn.
Informed and Empowered: We believe in keeping you informed about how we respond to your feedback. This ongoing dialogue empowers us to continually improve the quality of care we provide.
Next Steps: Our journey doesn’t end here. We will closely monitor progress, making dynamic adjustments based on your input. Your feedback remains a guiding light in our pursuit of excellence.
Thank You for Trusting Us: Thank you for being an integral part of the ARGP family. Your trust and collaboration inspire us to elevate our standards every day.
If you have additional thoughts or suggestions, please don’t hesitate to reach out. Together, we’re creating a healthier and happier community.
Warm regards,
Kiera Crawford
Business Manager
